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• Specific advice for certain students

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• Other sources of help

• Student Counselling Service
• Students' Guild Advice Unit
• Voice
• Samaritans
• NHS Direct

What to do in an emergency

Emergency Contact Numbers

Emergency service	Contact number
Police, Fire, Ambulance, Coast Guard:	999
Estate Patrol - University Security (Exeter) (24 hours a day):	(01392) 263999 (internal 3999)
University Security (Tremough):	3666 (internal). Outside of office hours please call 07768 557779
Gas leak - call Transco:	0800 111 999
Electrical supply failure - call Western Power Distribution:	0800 365 900
Water supply failure - call South West Water:	0800 169 1144
Royal Devon and Exeter Hospital (Wonford) (Exeter Hospital Accident and Emergency department):	01392 411 611
Royal Cornwall Hospital (Treliske) (nearest Hospital Accident and Emergency department to Tremough):	01872 250 000

Medical Emergencies

General Medical Emergencies

If a person is seriously injured or ill, call for an ambulance immediately on 999. Be ready to provide the following information:

Your name, location, details of the medical emergency, number of people involved

If on University premises also ring Estate Patrol (Exeter) (01392 263999) so that they can direct the ambulance upon arrival.

Mental Health Emergencies

Although confidentiality is important, if you believe that somebody is at risk of harming themselves or others, you can seek further advice.

Exeter: The Royal Devon and Exeter Hospital (RD&E) on Barrack Road is the nearest major Accident and Emergency department to the University. Tel. 01392 411 611

Cornwall: The Royal Cornwall Hospital in Treliske, Truro is the nearest major Accident and Emergency department to the University. Tel. 01872 250 000

If you are in any way unsure, don't be afraid to call the Police or an Ambulance. Call 999.

I Feel Suicidal

The Samaritans are the only people available, in confidence, at any time. Call 08457 90 90 90. More information about the services offered by the Samaritans is available on the Samaritans website. Other options include Voice, the Student Counselling Service, the BRI, the Student Health Centre and the Guild Advice Unit.

Sexual Health Emergencies

See the FAQ Where can I get the morning after pill? in the Sport and Wellness section of this site for full details.

Household Emergencies

If you need to evacuate your accommodation for any reason and are not supplied with an alternative by your landlord, a list of hotels and hostels is available from the Tourist Board. Please note that neither the University of Exeter nor the University of Exeter Students' Guild endorse any particular supplier.

Gas leak

• Extinguish all flames.
• Open doors and windows to let the gas dissipate.
• Don't operate any electrical switches (lights, plug sockets etc).
• Do not smoke.
• Turn off the gas supply at the meter if possible.
• Call Transco on 0800 111 999 (freephone) for further advice.

Electrical supply failure

• Turn off any appliances that you do not want to turn on unexpectedly if the power supply is suddenly restored.
• Contact Western Power Distribution on 0800 365 900 (freephone).
• Be ready to provide the following details: when did the power fail? Do your neighbours appear to have power? (at night, are their lights on?)

Water supply failure

• Turn off any taps or appliances (e.g. washing machines) that may spurt water if the supply is suddenly restored.
• Contact South West Water on 0800 169 1144 (local rate call).

Crime

Victim of attack or assault

It is important that you report what happened to you to the Police as soon as possible. You need not do this alone; feel free to take a trusted friend or confidant with you (this could include someone from the Students' Guild). This can be reported via the emergency telephone number, 999, or you can visit a police station. A list of local stations with opening hours and addresses is available from the Devon and Cornwall Constabulary. Their non-emergency telephone number, for all stations, is 08452 777 444.

Hate Crime

If you think this may have been a hate crime, then you can report this online.